PRIVACY POLICY

Dear valued customer,
this Privacy Policy (hereinafter – “Policy”) will answer the most important questions about how we collect, use and store information about you whenever you are visiting https://faceyoga.com/ (hereinafter – “Website”) or making a purchase on the Website. This information is important to you, thus we recommend that you would read this Policy carefully before using the Website.

1. WHO IS RESPONSIBLE FOR HANDLING YOUR PERSONAL DATA

1.1. Face Yoga (hereinafter referred to as the “Face Yoga”, “we”, “us”, “our”) is a brand name used and operated by a business Wire Salad OÜ, which is a limited liability company incorporated under the laws of Estonia (company reg. No. 16105764) with a registered address at Harjumaa, Tallinn linn, Juhkentali tn 8, 10132 Estonia, European Union.

1.2. We care about the protection of your personal information and follow the requirements of applicable data protection laws protecting information about you at our Company.

2. WHAT INFORMATION WE COLLECT ABOUT YOU AND WHY

Why do you collect information about me?

Which information do you collect about me?

Why do we collect your information?

1.1.      To process your purchase requests on our Website;

First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency.

We conclude and execute a contract with you and we need this data to process your purchase request.

1.2.      To process payments on the website;

First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number, and credit card issuer country.

We conclude and execute a contract with you, upon which we need to collect payments from you.

1.3.      To provide you with our personalized Services – generating personalized yoga routines and plans;

Gender, age group, skin type, personal preferences with regards to the desired results of the face yoga routine.

We conclude and execute a contract with you, upon which we undertake to provide you with services.

1.4.      To track your progress while using our services and developing our existing or new products or generating new plans for you;

Your progress information, your feedback messages and other communication which you share with us.

We conclude and execute a contract with you and we have a legitimate interest to develop and provide high quality services to you.

1.5.      To provide you with personalized offers, marketing materials, and special discounts;

IP address, email address, telephone number.

We need this information so that we could evaluate if you are eligible for discounts or special offers. Also, from time to time we might send you some information about the special offers or deals that we might have for you, depending on your location and/or other properties.

1.6.      To ensure the security of our Website and continuously improve it for you – where you visit our Website;

IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Website, the pages you view on the Website, your actions on the Website, and the dates and times that you visit, access, or use the Services. When you use the Website on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower, or wireless local area network signals.

 

We have a legitimate interest to ensure the security of the website, as well as the smooth operation of the Website and the correct display of the Website to you.

1.7.      To manage our accounts on social media – where you interact with us via our social media accounts;

Name and surname, e-mail address, gender, country, picture, message, time and the date message were received, the content of the message, message attachments, response to the message, time of response to the message, information about Company’s rating, comments on a post, post shares, information about post reactions.

You agree to that by choosing to communicate with us, and you have agreed to that when accepting the social media service terms and conditions, and privacy policy.

1.8.      To manage our services and product customer reviews, testimonials and other feedback.

Name, surname, e-mail address, image/picture associated with your account, time and date when the message was received, the content of the message.

You agree to do so by choosing to communicate with us and we have a legitimate interest to save information about user reviews and testimonials if we display them publicly.

1.9.      To handle queries, requests, and complaints submitted by you – where you submit one;

Name, surname, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, the content of your inquiry, attachments to your inquiry, reply to your inquiry.

 

You agree to that by choosing to provide us with an inquiry or claim and we have a legitimate interest to do handle your queries.

1.10.   To contact you in case of unfinished order, or when your order or payment was not successfully processed due to technical errors.

Information listed under Paragraph 2.1 above, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court rulings, resolutions, decisions

We conclude and execute a contract with you and we have a legitimate interest to do that (to process orders and payments).

1.11.   To protect our rights and interests for legal reasons;

 

 

The information listed under Paragraph 2.1 above, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court rulings, resolutions, decisions.

We have a legitimate interest to defend our rights in legal proceedings.

 

If a criminal case arises – information about criminal offenses and convictions.

This data is necessary for the establishment, exercise, or defence of legal claims.

3. WHICH INFORMATION DO YOU HAVE TO PROVIDE US WITH

Please refer to Section 2 above – you have to provide us with the information which we need to process your purchase requests that you submit on the Website, as well as to handle your inquiries, requests, claims, testimonials, providing personalized services etc.

Please be noted that we will be able to provide you with quality services only if we have correct and accurate information about you. If you fail to provide us with true and accurate information or would not provide the required information intentionally – we will take no responsibility for the quality or fitness of our services.

4. WHAT DO WE DO WITH YOUR INFORMATION

We use your information for the purposes specified in Section 2 above. These are the main group of actions that we do with your personal information:

(a) We use your information to process your purchase request and provide you with your purchased services;

(b) We use your information to send you marketing and promotional materials;

(c) We use your information to contact you from time to time to inform you about discounts, specials deals, or offers, or to provide general information about our services;

(d) We use your information for compliance with the applicable laws – for example we must save your personal information records for accounting or for substantiation of the user reviews, in case you would leave us your review/feedback of services;

(e) We transfer your personal information to third parties that are our service providers or business partners, when that is needed for fulfilling your orders, or when that is necessary for protecting our rights, or when our partners have specific products that we think might be interesting to you.

5. SHARING YOU PERSONAL INFORMATION

5.1. We share your personal information with the following subjects:

(a) Financial institutions that handle payment processing and banks to which your paid amounts are transferred for us;

(b) attorneys, attorney’s assistants, notaries, bailiffs, auditors, consultants, IT service providers, electronic communications service providers, insurance companies, archiving services, and other subjects that provide services to the Company;

(c) courts, law enforcement, and other state institutions, when we are required by law to do so, or if you violate this Policy or Terms & Conditions of the Website;

(d) third party partners to verify your identity in connection with your use of certain aspects of the Website;

(e) Our marketing partners to deliver you with personalized marketing content;

(f) Our Website online store management system service provider;

(g) Analytical tools service providers (such as Google Analytics).

5.2. We use Stripe and PayPal for processing your online payments and whenever you will choose a direct payment gateway to complete your purchase, then the payment processing companies may store your credit card information. In no case Face Yoga will not save or store any of your credit card data as we will only receive a tokenized confirmation whether your payment was successful or not. Any credit card information that you would provide on the Website will be transferred to the payment processing company in encrypted form through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Website.

5.3. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to handle your payment. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies for the information we are required to provide to them for your purchase-related transactions. We recommend that you read Stripe privacy policy (https://stripe.com/privacy) and PayPal privacy policy (https://www.paypal.com/myaccount/privacy/privacyhub) so you can understand how your personal information will be handled by these payment services providers.

5.4. We may share your data with third-party marketing partners for advertising purposes. Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions. When you click on links on our store, they may direct you away from our Website. We are not responsible for the privacy of other sites and encourage you to read their privacy statements.

6. INFORMATION SECURITY

6.1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6.2. If you provide us with your credit card information, the information will be encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

6.3. In most cases, personal data are processed and transmitted in the territory of the European Union, however, when necessary for the provision of certain services, we may transmit your data to our partners located in United States (“U.S.”) if adequate personal data protection level is maintained. When this is permitted by law and is required for the reasons given in this policy, we may disclose information about you to U.S. based third parties that are compliant with EU-U.S. Privacy Shield Framework. You may download a copy of the EU-U.S. Privacy Shield Framework at https://www.privacyshield.gov/EU-US-Framework

7. SELLING/BUYING PERSONAL INFORMATION

7.1. We may sell or purchase the following categories of personal information:

(a) Identifiers data;

(b) Characteristics of protected classifications under California and federal law;

(c) Internet/electronic activity;

(d) Commercial information; and

(e) Inferences are drawn from the categories described above to create a profile about you to reflect your preferences, characteristics, preferences, behavior, and attitudes.

7.2. We only “sell” or “buy” your personal information to or from thoroughly selected trustful partners and/or digital advertising networks. We do not sell or buy any personal information of minors under the age of 16.

8. CALIFORNIA RESIDENTS RIGHTS UNDER THE CCPA

8.1. If you are a California resident, you have the rights set forth below in this section under the CCPA. Please see the sections below for a description of your rights under CCPA and instructions regarding how to exercise these rights. If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall prevail to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at [email protected] or fill in a contact form on the Website (https://faceyoga.com/contact).

8.2. Right to opt-out from the sale of information

You have the right to request that we would not sell your personal data. Your request to opt-out from the sale oy our personal data will be effective for 12 months, after which we might ask you to opt-in to the sale of personal data.

You can opt-out from selling your personal data by emailing us at [email protected], or filling in a contact form on the Website (https://faceyoga.com/contact).

We will comply with your opt-out request within 15 business days from receiving your request.

We may refuse to stop selling your data if a sale is necessary for us to comply with legal obligations, exercise legal claims or rights, or defend legal claims, or if the personal information is related to certain medical information, the consumer credit reporting information, or other types of information exempt from the CCPA.

8.3. Right to know

You have the right to request that we would disclose to you what personal information we have collected, used, shared, or sold about you, during the last 12 months of your inquiry. Specifically, you have the right to request disclosure of the following data related to you personally:

– The categories of personal information collected;

– Specific pieces of personal information collected;

– The categories of sources from which the business collected personal information;

– The purposes for which the business uses personal information;

– The categories of third parties with whom the business shares the personal information;

– The categories of information that the business sells or discloses to third parties.

You can provide your “Right to Know” request by emailing us at [email protected] or filling in a contact form on the Website (https://faceyoga.com/contact).

We will respond to your “Right to Know” request within 45 calendar days. If necessary, we have the right to extend our response deadline by another 45 days (90 days total) by notifying you about that.

We may refuse to accept your “Right to Know” request and not disclose your personal information, if:

– We are unable to verify your request;

– The request is manifestly unfounded or excessive, or we have already provided personal information to you more than twice in a 12-month period;

– We cannot disclose certain sensitive information, such as your social security number, financial account number, or account passwords, but we must tell you if we’re collecting that type of information;

– Disclosure would restrict our ability to comply with legal obligations, exercise legal claims or rights, or defend legal claims;

– If the personal information is certain medical information, consumer credit reporting information, or other types of information exempt from the CCPA;

– For other reasons specified in Civil Code section 1798.145.

8.4. Right to delete

You may request that we would delete your personal information that we have collected from you and tell our service providers to do the same. However, many exceptions allow us to keep your personal information.
You can provide your request to delete your information by emailing us at [email protected] or filling in a contact form on the Website (https://faceyoga.com/contact).

We will respond to your “Right to Know” request within 45 calendar days. If necessary, we have the right to extend our response deadline by another 45 days (90 days total) by notifying you about that.

We may refuse to accept your “Right to Know” request and not disclose your personal information, if:

– We are unable to verify your request;

– The request is manifestly unfounded or excessive, or we have already provided personal information to you more than twice in a 12-month period;

– We cannot disclose certain sensitive information, such as your social security number, financial account number, or account passwords, but we must tell you if we’re collecting that type of information;

– Disclosure would restrict our ability to comply with legal obligations, exercise legal claims or rights, or defend legal claims;

– If the personal information is certain medical information, consumer credit reporting information, or other types of information exempt from the CCPA;

– For other reasons specified in Civil Code section 1798.145.

8.5. Right to not be discriminated

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services only because you are a California resident or if you exercise your rights under the CCPA.

8.6. Our right to ask for additional information

Whenever we receive your request under the provisions of this Section 8 above, we will have to verify your identity to determine if the request is provided by the consumer about whom we have personal information and to determine that you are a Californian resident.

Accordingly, we might ask you for additional information for verification purposes and we would use such information for this verification purpose only.

9. AGE OF CONSENT

9.1. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9.2. We do not process any personal data of minors that are 16 years old or younger. If you are a minor as specified herein, we request that you would stop using the Website immediately. We have a right to delete your personal data without separate notification if we have a reason to believe that you are younger than 16 years old.

10. COOKIES

10.1. Cookies are small text files that are stored by your browser on your device (e.g. computer, mobile phone, tablet) when you browse websites. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. They are widely used to make websites work or work in a better, more efficient way. In this policy, we refer to all of these technologies as cookies.

10.2. Our website uses cookies as described in the table below:

Cookie name

Cookie purpose

Cookie expiry

Stored Cookies

_pin_unauth

 

This cookie is handled by Pinterest and is used for marketing and tracking purposes.

1 year

 

_gid

This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected is collected in anonymous form and includes the number of visitors, the source where they have come from, and the pages visited.

1 day

IDE

This cookie is used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.    

390 days

_fbp

This cookie is installed by Facebook and is used to store and track visits across websites in order to deliver advertisement products such as real time bidding from third-party advertisers.

90 days

_ga

 

This cookie is installed by Google Analytics. The cookie is used to store and count pageviews information. The cookie is used for statistics only.

730 days

_ga_GGXW1Z45X4

Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.         

730 days

_hjid

This is a Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. The user ID is not attributable to any personally identifiable data.

365 days

_gcl_au

This is a Google Adsense cookie which is used for storing and tracking data about onsite conversions. The purpose of this cookie is to track the sales count on the Website and its stores browsing behaviour data.

90 days

Session Cookies

_hjIncludedInSessionSample

This is a Hotjar cookie. This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the Website’s daily session limit. It does not store or collect any personally identifiable data.

Only during the Website visiting session

_hjAbsoluteSessionInProgress

This is a Hotjar cookie that is used for identifying the first pageview session of a user. This is a True/False flag set by the cookie and it does not store or collect any personally identifiable data.

Only during the Website visiting session

_hjIncludedInPageviewSample

This is a Hotjar cookie. This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the Website’s daily session limit. It does not store or collect any personally identifiable data.

Only during the Website visiting session

outbrain_cid_fetch

This cookie determines how the user accessed the Website. This information is used to determine from which traffic source the user was lead to the Website.           

Only during the Website visiting session

_hjFirstSeen

This is a Hotjar cookie that is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user on the Website. It is used by Recording filters to identify new user sessions.

 

Only during the Website visiting session

_gat_UA-185704139-1

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.

Only during the Website visiting session

10.3. You can configure your browser to decline some or all cookies or to ask for your permission before accepting them. Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website. For information on how to adjust or change your browser settings, visit www.aboutcookies.org or www.allaboutcookies.org. For information on, policy and control options for third-party cookies, please read cookie policies of such third parties.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

12. QUESTIONS AND CONTACT INFORMATION

If you have any questions, inquiries, requests, or complaints regarding our use of your personal information, please contact our customer support at [email protected] or filling in a contact form on the Website (https://faceyoga.com/contact).

You can also send us a post mail at:

Wire Salad OÜ

Harjumaa, Tallinn linn, Juhkentali tn 8, 10132 Estonia, European Union

Phone: +1 928 297 0352

WIRE SALAD OÜ
Harjumaa, Tallinn linn, Juhkentali tn 8, 10132

© 2021 FaceYoga.com All rights reserved